What does it take to provide a world-class experience?  There is not a single ingredient, nor single formula.  However, there are common elements.  It takes skilled people committed to excellence.  It also requires those people are provided with the tools necessary to provide world-class service. You wouldn’t expect Roger Federer to win Wimbledon using a wooden racquet playing bare foot, would you?

One of the most important tools you can provide your staff is a great Customer Relationship Management (CRM) system.  It provides one centralized location for all the information about a particular client, including conversation notes, requests and any follow up actions.  It also maps out all of the steps for a particular interaction.  The result is that regardless of who is the next person to assist the client, everyone has all of the important information and knows exactly what should be done next.

If you have questions or are interested in learning how CRM might improve your business, you are welcome to join Thryv and Telworx for a complimentary, interactive workshop Tuesday morning, August 16 at 10:00 Pacific.